Shipping & Returns
Thank you for your interest in The Sur-Ron Shop. We appreciate the fact that you enjoy purchasing the cool items we have to offer! We aim to ensure that you are satisfied and have a positive overall experience after purchasing our products. That being said, we’ve included some information regarding our Shipping and Return policies below.
Shipping Policy
Sur-Rons are somewhat large and heavy for shipping, thus we use a Freight LTL service for all of our bikes. All shipments will require a delivery appointment, so please double-check that you have supplied the correct e-mail and phone number so that our freight provider can organize your delivery! The Sur-Ron Shop gladly provides liftgate services for individuals who require them, but any other services (such as inside deliveries) are at your own expense.
Because we employ Freight LTL, not all destinations are always deliverable. We will notify you and request an alternate address if we are unable to deliver to your current address.
We ship Freight once a week, so once you place your order and receive your order confirmation, it will be shipped within 1-5 business days, depending on the day you ordered.
Please note that all users of Sur-Ron e-bikes must have a valid permit before riding them in certain States. This is in accordance with Assembly Bill 530. However, if you do not have a valid permit upon purchase of a Sur-Ron e-bike, your dealer is responsible for providing you with a valid permit from the State. The permit cost $1,000 and it is valid for 5 years.
Warranty Policy
Sur-Ron E-Bikes come with a Limited Warranty: Bikes are enormous and expensive to send, and after you ride it, it is used, therefore we do not accept returns unless it is defective upon arrival. We are not a rental company, and we strongly advise you to do your homework before making a purchase with us. If a bike has a minor cosmetic flaw (such as a scratch or chip in the paint), we will try to work out an acceptable discount, but this does not constitute grounds for warranty replacement or return.
We will replace any part that is deemed defective from manufacturing for 90 days following the delivery date.
The power system (motor, controller, display, and battery) is covered by a three-month guarantee.
Normal wear components (such as bearings, seals, chain, brake components, and suspension valving) are excluded, as are abuse or failure caused by accident, collision, or neglect. Misuse also involves tampering with the wiring or adding non-genuine parts, as well as racing. This limited warranty will be void if you charge, store, or discharge it incorrectly. The limited warranty is non-transferable, and you must have confirmation of purchase from Sur-Ron before requesting warranty replacement.
Return Policy
We recognize that an item may not always be what you expected it to be, and in that case, we ask you to study the following terms for returning a product.
- It is too late to cancel an order once it has been shipped, or assembled for pickup, except in cases where you receive a faulty Sur-Ron.
- We accept returns within 90 days after the original ship date as long as the item is in its original sealed product box, is unopened, and is in unused condition.
- For change-of-mind returns, shipping expenses are non-refundable.
- We have the right not to accept or permit the return of products that have been altered or modified with third-party or aftermarket parts or components.
- Once the goods have been returned to us and determined to be complete (containing the “original sealed” product box, with the device in its original packing materials) and undamaged, we will refund your money. You will receive a refund for your purchase price, less postage and handling. We do not reimburse delivery fees.